Technical Operations Manager

Crosscard

Munich
Posted 1 month ago

We are responsible to oversee our total customer-facing operational side of our business. This includes, but is not limited to: ensure bug-free operation of our payment products, level 3 technical support for our customers, Technical point of contact for our partners, driving innovation projects, monitoring and reporting.


KEY RESPONSIBILITIES

Our TechOps managers are responsible for:

  • Product performance monitoring and reporting, including 24/7 OnCall rotation
  • Dealing with Level 3 technical support in cooperation with our support department
  • Responsible for a sane technical Funds flow from a-z and monitor/mitigate potential problems
  • Root cause analysis of possible product flaws & bugs, and the preferred/possible solutions
  • Work closely with Product and Development departments to find & identify improvements our portfolio
  • Spawn & drive internal TechOps innovation & improvement projects to improve our toolset

 

SKILLS & EXPERIENCE

As a TechOps manager it is important you have a very diverse skill set, but not necessarily a full-blown expert at all of them. The ideal candidate has a proven skill set that combines knowledge and experience of the following traditional technical positions:

  • System administrator
  • Software developer
  • Support or customer experience specialist

We are specifically looking for the following specs:

  • Affinity and hands-on experience with several operating systems
  • Affinity and hands-on experience with several programming languages\scripts
  • Understanding of programming constructs and software process flows
  • Communication and troubleshooting skills
  • Attention to detail
  • Analytical thinking
  • Out of the box thinking
  • Ability to apply forward-thinking and make strategical decisions

Proven qualifications like Bachelor or MBA are a plus, but not required. Proven practical appliance and personal interest in the majority of the subject are a must.

Job Features

Job CategoryTechnical Operations

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